Frequently Asked Questions

SharePrices.com.au is a free-to-use website which displays stock market information to the general public. Share Prices is a trading name of SharePrices Australia Pty Ltd (ABN: 92 105 855 892) and has an Australian Financial Services License (AFSL) and is regulated by the Australian Securities and Investments Commission (ASIC).
Yes. Share Prices is a trading name of SharePrices Australia Pty Ltd (ABN: 92 105 855 892) and Share Prices’ Australian Financial Services Licence (AFSL) number is 287367. For more details please see our Financial Services Guide.
To become a member of Share Prices, all you need to do is fill out a form with your personal details. Simply go to go to the membership registration page.
Share Prices Australia Pty Ltd (trading as Share Prices) is an Australian company that has been registered in the financial services sector since 2003. ABN: 92 105 855 892 ACN: 105 855 892
At Share Prices we aim to keep our online services FREE for all our members to use. However: we may also offer our members the opportunity evaluate other additional investment products such as premium upgrades or trading services that may require either an upfront or ongoing payment arrangements to receive these services. Any fees that may be required from these additional investment products and services will be explained to you by an authorised Share Prices advisor during any demonstration.  All fees will also be made available to you in writing via the trading products Financial Services Guides (FSG), Product Disclosure Statements (PDS) and also explained through any product application. Common trading fees could include: licensing fees, compliance costs , premium membership fees, management fees, performance and/or brokerage fees.
From beginner to advanced, Share Prices caters to all levels of experience. The website contains thousands of web pages of information and limitless interactive resources available for public use. We provide our members with a vast amount of financial data, trading tools and information, that users would normally have to sign up to multiple sites and services to obtain. Share Prices delivers this all in one place, making it a valuable resource for any investor.
No. When you sign up with Share Prices you will not be locked into any contracts, you are able to cancel your membership at any time. Please refer to our Terms & Conditions for more information.
No, Share Prices does not offer shared memberships. Share Prices strongly advises that you do not share your password with any other person.
Any personal information we collect from you is always treated with the highest level of security and is protected by SSL encryption. For more information on personal details and data security, please visit our Privacy Policy.
Yes, you can. You do not need to own shares in order to become a member of Share Prices.
No, you do not. You can use Share Prices, regardless of your level of understanding of the stock market.
Yes, you can. Please refer to our Terms & Conditions for further information.
Share Prices' registered office is located at Level 16, 1 Collins Street, Melbourne, Victoria, 3000, Australia. The Share Prices office hours are Monday to Friday between the hours of 9am to 5pm AEST QLD. The Share Prices offices are closed on all national public holidays.
The shareprices.com.au website does not provide you with personal advice. If you would like personal advice Share Prices can have a full service Share Prices advisor contact you to help you with your trading and advice requirements.
Share Prices welcomes all financial services providers, publicly listed companies, charities and sporting organisations to join us as Affiliates. If you’re looking for something new to offer your customer base, but your business or organisation doesn't fit into any of our specific categories, please contact us to discuss how becoming an Affiliate of Share Prices would benefit your business or organisation by calling 1300 123 345 during office hours. All Affiliate memberships are subject to our Affiliate Terms & Conditions.
Yes, you can log into any computer with an internet connection. However, you can only be logged into your account on one computer at a time.
No. Unfortunately we can only send communications via email to one email address.
Our dedicated Customer Service team can help you find what you are looking for. Call us on 1300 123 345 Monday to Friday between the hours of 9am to 5pm AEST QLD or alternatively email us at info@shareprices.com.au.
Your login details are the username and password you use to enter the Share Prices site. Your username is the email address you originally registered with. If you need to reset your password, you can reset your password by visiting this link and following the prompts: https://identity.shareprices.com.au/account/forgotpassword
Your username is the email address you used when you registered for your Share Prices membership. If you need to reset your password, you can reset your password by visiting this link and following the prompts: https://identity.shareprices.com.au/account/forgotpassword If you have lost or forgotten your username, please contact Customer Service for further assistance. If you are an Affiliate, please contact your organisations account administrator for assistance.
You can change your password at any time through the My Share Prices page.
Check your junk/spam folder for an email from SharePrices.com.au. If the email is not there, please speak with our friendly Customer Service Team Members by calling 1300 123 345 Monday to Friday between the hours of 9am to 5pm AEST QLD and they will help you out.
Passwords should be at least six (6) characters long. It is advised that you use a combination of numbers and upper-case and lower-case characters to increase the strength of your password.
If you suspect that anyone other than you has accessed your membership account or knows your password, please contact Customer Service immediately.
The site has been tested with the following web browsers: Recommended browsers for PC We recommend using the most up to date browser your system will support. Google Chrome (preferred) Mozilla Firefox Internet Explorer 9.0 and above Recommended browsers for MAC We recommend using the most up to date browser your system will support. Google Chrome (preferred) Mozilla Firefox Safari If your operating system doesn’t meet these minimum specifications, we can only offer limited support, and some functions on the site may not work as expected. We recommend keeping your operating system updated with any security releases and run the latest public (non-beta) versions of web browsers.
Internet speed problems can have a number of causes. Try accessing different websites to see if only one site or all sites are affected. If the problem applies to more than one site, contact your internet service provider (ISP).
Sometimes refreshing the webpage can help. Press the CTRL and F5 buttons simultaneously on a PC to refresh your page. Press the COMMAND and F5 buttons simultaneously on a MAC to refresh your page.
If your anti-spam software is putting emails from us in your junk mail (spam) folder, add the 'SharePrices.com.au’ domain to your ‘Safe Senders List’.
Our Customer Service desk is available from 9:00am to 5:00pm AEST QLD, Monday to Friday on 1300 123 345 or alternatively email us at info@shareprices.com.au. We can help you troubleshoot problems you may be experiencing with the site. If an issue appears to be related to your computer or internet connection, we advise you to refer to your internet service provider (ISP) or a computer repair and support company for further assistance.
The Broker Consensus data displayed on our website is supplied by Thomson Reuters, one of the world’s leading financial data providers. The strong buy, buy, hold, reduce and sell recommendations from Thomson Reuters derive from a number of analysts from major stockbroking firms worldwide. These are combined to form a "broker consensus" the result of which is what you see displayed on our website. In summary, the broker consensus/recommendations are not made by Share Prices, the data is sourced from a qualified third party.
No. SharePrices.com.au is a free-to-use website which displays stock market information to the general public. SharePrices.com.au itself is not a share registry nor are we affiliated with any share registry. We do however display basic historical dividend data on the profile page of each security/company on our website. If you’re looking to obtain a statement of advice on your dividends, you are best to contact the share registry of the security/company directly. If you need assistance finding out who the share registry of a particular security/company is, we can assist you with this information. Just give us a call on 1300 123 345 Monday to Friday between the hours of 9am to 5pm AEST QLD or email us at info@shareprices.com.au.
The Share Prices office hours are Monday to Friday between the hours of 9am to 5pm AEST QLD. The Share Prices offices are closed on all national public holidays.
Share Prices is registered with the Financial Ombudsman Service (FOS). Share Prices has also held an Australian Financial Services Licence (AFSL number 460940) since 2005 that is regulated by the Australian Securities and Investment Commission (ASIC).

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