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General Overview

About Computershare Investor Services

SR-XASX-CSFounded in 1978 and listed on the Australian Securities Exchange since 1994, Computershare employs over 15,000 people across the globe, providing services in over 20 countries to more than 16,000 clients.

Investor services is their largest business line – they  work with public companies, including many of the world's largest, to track and deliver their shareholders' entitlements. Services range from keeping the definitive record of legal ownership of securities to paying dividends to shareholders on their clients' behalf; from administering meetings and tabulating voting (whether directly or by proxy) to advising on and executing capital raisings; and from capital reorganisations to merger and acquisition transactions.

Their equity compensation plan administration business supports their clients in managing their employee share plans and other equity compensation programs.

For 75 years, their Georgeson proxy solicitation business has assisted companies in communicating with and gaining shareholder response in relation to issues being considered at shareholder meetings, corporate restructuring and merger transactions, as well as capital raisings.

Their  communications services business provides tailored and individually customised outbound and inbound communications solutions across a range of business needs, with particular expertise in communications between public companies and their shareholders.

They offer software solutions to support company secretaries in their governance of complex group structures and work with IML to deliver a range of technology solutions to support their clients, including wireless voting and audience participation.

In addition to these services relating to the public equities markets, their expertise and their high-integrity secure infrastructure enables their various offices around the world to deliver a wide range of services. These include trust, escrow and debt management services; independent custody of tenancy deposits; childcare tax voucher schemes; bankruptcy and class action claims administration;mutual fund record-keeping and proxy solicitation; and back office services for utility companies and mortgage loan servicing.

Computershare is the largest provider globally of many of the services they offer. The unparalleled expertise of their people, their continued investment in technology (they spend over USD 150 million each year), their excellent customer service and their geographical spread mean that they have market leading offerings across the diverse range of their businesses.

They offer their clients three key qualities:

Certainty – precision and reliability in the complex tasks they undertake

Ingenuity – a continued focus on finding new and better ways to meet their needs and solve their challenges

Advantage – through the certainty of their services and the ingenuity of their solutions, they deliver meaningful advantages in all that they do.

History

SR-XASX-CSFounded in Melbourne in 1978, Computershare has always been an active participant in the Australian and global capital markets, accredited with significant success in regulatory change for the improvement of investor servicing standards and best practices. A commitment to service excellence and open market structures is shared throughout our group of companies and partnerships.

A pioneer in integrated investor services and technology, the company has grown on its successes, listing on the ASX in 1994, extending its initial market capitalisation from AU$36 million to approximately AU$6 billion in 2014, and continuing to invest substantially into technology and product development.

Now operating in over 20 countries, with in excess of 15,000 employees, they are renowned as the only provider of a globally-integrated suite of services supported by its own proprietary technology. Computershare's strategic growth has been focused on providing new opportunities and efficiencies for companies to attract, engage and manage their diverse stakeholder base - individual and institutional investors, members, employees and customers - wherever they are in the world.

1978
  • Founded in Melbourne, Australia
1994
  • Lists on ASX
1995
  • Enters UK market
1997
  • Enters New Zealand market
1998
  • Acquires Royal Bank of Scotland's transfer agency business
  • Enters South African market
  • Enters Irish market
1999
  • Enters Hong Kong market
2000
  • Enters US market
  • Enters Canadian market
  • Offers corporate trust, escrow and debt management services
2001
  • Enters German market
2003
  • Enters Russian market
  • Acquires Georgeson
2004
  • Enters Indian market
2005
  • Enters Japanese market
2007
  • Enters tenancy deposits market
  • Acquires VEM Aktienbank AG, a German corporate actions bank
2008
  • Acquires Australian customer communication solutions company QM Technologies
  • Acquires Busy Bees, a childcare voucher administration business (UK)
  • Increased ownership of the NRC investor services business (Russia)
2009
  • Acquires I-nvestor, an investor services business and enters the Danish and Swedish markets
  • Acquires National City, an investor services business (US)
  • Acquires Kurtzman Carson Consultants LLC, a bankruptcy administration business
2010
  • Acquires the Employee Equity Services business of HBOS, making Computershare the market leader for plan administration services (UK)
2011
  • Enters the Italian market
  • Acquires Serviceworks Group (AU), a utility back-office administrator
  • Acquires Specialized Loan Servicing LLC (US), a mortgage loan service provider
2012
  • Acquires Shareowner Services business of Bank of New York Mellon
2013
  • Acquires Morgan Stanley Global Share Plans Solutions business (Europe)
  • Acquires Olympia Corporate and Shareholder Services assets from Olympia Financial Group Inc. (Canada)
2014
  • Acquires Registrar and Transfer Company (USA)
  • Acquires Homeloan Management Limited (UK), a mortgage loan service provider

Services

Investor Services

SR-XASX-CSComputershare is the only truly global share registry provider, managing over 100 million shareholder records across more than 20 countries. In Australia, companies benefit from an end-to-end service that ensures their share register is managed efficiently and securely.

Their clients have access to the latest research and insights, and benefit from a network of local experts supported by unrivalled global experience. Their integrated share registry services include:

  • Shareholder record keeping and communication
  • Meeting and voting services
  • Corporate actions
  • Intermediary Services
  • Research and insight

They are committed to providing great service; working hard to care for your shareholders and protecting your brand.

The value they add to your business is independently recognised. 98% of respondents percentage of rated our overall performance as positive in the Australian Registry Service Provider Survey 2014, a survey of companies in the S&P/ASX200 published by J.P. Morgan and Governance Institute of Australia.

Communication Services

Computershare Communication Services is a global provider of integrated communications solutions. Through innovations in communications, they help companies better connect with their customers and stakeholders through print, digital and mobile delivery channels.

Industry Solutions

Regulated companies need a strategic partner to help make every business-critical communication count. They rely upon Computershare Communication Services for their personalised service, industry intelligence from global practices and innovations in communications solutions.

Computershare Communication Services offers a myriad services and solutions for a wide variety of industries including banking & finance, superannuation, insurance, utilities, government sectors and more. Additionally, they provide an extensive array of products and services for the investor services industry. All solutions are completely compliant and certified, ensuring the highest level of security available.

Business Solutions

Computershare Communication Services combine local expertise with global practices. Their integrated solutions enable clients to effectively communicate with their customers, making every connection with them count.

Their integrated solutions include:

  • Communications Consulting

At the onset of a project, their industry experts consult with clients to develop and implement communication designs and solutions that meet their business objectives.

  • Multichannel Communications

Their technology puts business users in control by giving them the flexibility to manage their communications, make instant changes and deliver highly personalised content across multiple channels, including physical mail, email, fax, SMS and digital post.

  • Enterprise Content Management

With their integrated platform, clients can meet document archiving and retrieval requirements, or deploy and manage complex customer communication campaigns.

  • Inbound Process Automation

Eliminating paper, their digital imaging and data capture solutions allow clients to accurately and cost effectively manage a range of business activities, including receiving or making payments and processing claims or applications.

Global Solutions

Computershare's global solutions offer international issuers, of any size, and other capital market participants a range of cross-border advisory services and solutions to attract, retain and connect with potential investors. Their Global Capital Markets Group (GCM) draws on a wealth of experience and insight into international markets to provide support in three key areas:

  1. GCM's innovative range of Solutions have been created to help issuers, advisors and capital market participants access international markets and efficiently execute cross border business
  2. Operationally, their Global Transaction team, a dedicated group of highly experienced personnel, is able to rapidly move securities across international markets, in order to efficiently settle cross border transactions
  3. GCM provides expert support to Computershare's businesses, clients, partners and other stakeholders worldwide by developing appropriate strategies to take advantage of critical Market Developments in major markets.

Plan Managers

SR-XASX-CSComputershare Plan Managers, helping you secure your company's most valuable assets – your employees.

Leading companies around the world know the importance of developing innovative ways to attract and retain the best people. That's why they work with Computershare Plan Managers to offer a remuneration strategy that's more valuable than just a pay cheque.

Computershare has more than 25 years' experience of working with companies locally and globally to design, implement, manage and review employee share plans. They support your business objectives, bringing out the best in employees to drive growth and success.

Share ownership can be daunting, so they work closely with their clients to demystify financial jargon for their employees. They consult and customise your messages using the right communication channels for your company, optimising take-up and participation in your employee share plans.

Their global team of more than 800 industry experts, together with a secure technology platform, deliver effective solutions across diverse communities, cultures, languages and currencies. Regulatory compliance, comprehensive reporting, and a commitment to innovation mean your employees, like four million others around the globe, are in safe hands with Computershare Plan Managers.

From executive incentives to all-employee share plans, Computershare Plan Managers works with organisations to get more from their remuneration strategies. Make them part of your talent management strategy today.

Georgeson

Georgeson, a Computershare company, is the world's foremost provider of strategic shareholder consulting services to corporations, and shareholder groups working to influence corporate strategy.

Since 1935, Georgeson has specialised in complex solicitations such as hostile and friendly acquisitions, proxy contests and takeover defences. Georgeson leads more M&A transactions globally than any other firms combined.

As Australia's only global proxy solicitation and strategic shareholder communications firm with offices in all major financial markets, they offer unsurpassed advice and representation for companies of all sizes, and adapt their solutions to meet your specific requirements.

Governance Services

Computershare Governance Services delivers advanced products and services to help companies manage all their legal entities and subsidiaries, comply with national and international regulatory rules and support the company board and committees.

In addition to their advanced software solutions, they have highly experienced industry-qualified implementation and support teams, ensuring the optimum and most cost-effective solution is delivered and maintained.

Benefits of using Computershare Governance Services include:

  • Management of all group legal entities
  • Tracking of key corporate data
  • Group structure reporting
  • Meeting external and internal reporting requirements
  • Easy to use board portals
  • Secure preparation and distribution of board materials
  • Board agenda and meeting management.



Contact Info

Computershare Investor Services Pty Limited

452 Johnston Street
Abbotsford, VIC
AU Australia, 3067

Phone: +61 3 9415 5000
Fax: +61 3 9473 2500
Email: investor.relations@computershare.com.au
Website: http://www.computershare.com/

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