Share Prices.com.au is the registered trading name of Share Prices Australia Pty Ltd. ABN 92 105 855 892 (AFSL) number 287367.
Share Prices offers clients an Internal Complaints Resolution Procedure and an External Complaints Resolution Procedure. Clients should first attempt to resolve any complaints or disputes through the Internal Complaints Resolution Procedure. If a complaint cannot be successfully resolved using the Internal Complaints Resolution Procedure, the complaint can be referred to the Australian Financial Complaints Authority (AFCA).
Complaints may be made by any means including phone, email, written, verbal or via social media platforms.. We will attempt to deal with your complaint in a prompt and efficient manner. Where appropriate, we will follow the procedure outlined below to attempt to ensure that your complaint is resolved within a period of 30 days. Some complaints can be resolved more quickly depending on the facts and the nature of the complaint. If the complaint is more complex and takes longer than 30 days, we will communicate the reasons for the delay. If the reasons for the delay or the outcome of the complaint are not acceptable to you, you have the right to refer the matter to AFCA – see details below.
Our Complaints Officer will assist you if you require assistance in making your complaint so that all relevant facts are provided.
The following procedure will be followed to review and investigate your complaint under our Internal Complaints Handling Procedures:
GPO Box 3
Melbourne VIC 3001
Telephone: 1800 931 678