Share Prices values and respects your privacy, and we value your trust. Share Prices is committed to protecting your privacy by applying our strict security protocols to secure the privacy and confidentiality of your personal information.
From 12 March 2014, we are subject to the new privacy requirements as a result of implementation of the Australian Privacy Amendment (Enhancing Privacy Protection) Act 2012 (the Privacy Act), which amends the Privacy Act 1988. In particular we must adhere to the Australian Privacy Principals in relation to collecting, using, disclosing, securing and allowing access to, your personal information.
The main reason as to why financial information companies like ourselves collect information about our clients (you) is so we are able to professionally provide you with the products and services you that have requested.
The other reasons as to why we collect your information is as follows (other than as required by law) include
In order to ensure the accuracy of your personal information, Share Prices will endeavour to collect your personal information directly from yourself.
However, in some circumstances (where required) it may be impractical or unreasonable to collect the information in this way so a third-party person, agency, accountant, financial advisor, financial planner, stock broker, advisor or affiliate may provide your details.
The personal information that we collect may be provided to us from a variety of sources including but not limited to:
Please note, the information that you provide us with may be used to contact and identify you, this information includes:
We also collect financial and trading information about you in order to provide the information or products or services that are required based on the information you have provided, this information includes:
We may ask you for some identifying questions to help retrieve lost passwords such as mother’s maiden name, favourite pet, first school etc.
Your Tax File Number (TFN) – (optional)
Tax File Number and country of tax residency
We may receive information about you if you use any of the other websites we operate or are affiliated with or from any of the other services we provide.
We are also working closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies) and may receive information about you from them.
With regard to each of your visits to our site we may automatically collect the following technical information to assist us with improving our services and providing more accurate and relevant services to you:
A cookie is a small file of letters and numbers that is placed on your browser or the hard drive of your computer when you visit a website.
Most reputable websites will ask you if you will give permission for these cookies to be used whilst visiting their sites. Cookies contain information that is transferred to your computer or handheld mobile device hard drive.
This helps us to provide you with a good experience when you browse our site and also allows us to improve our site and provide to you what’s relevant to you.
We use the following cookies:
We only use your personal information for the purposes connected with the primary purpose of your data collection.
We use information held about you in the following ways:
Information you give to us
If you are an existing customer, we will only contact you by telephone, postal mail or electronic means (e-mail, social media or SMS) with information about goods and services similar to those which were the subject of a previous expression of interest, previous sales or negotiations of a sale to you.
If you are a new customer, and where we permit selected third parties to use your data, we (or they) will contact you by either telephone, postal mail or electronic means if you have consented to this. If you do not want us to use your data in this way, or to pass your details on to third parties for marketing purposes, please tick the relevant box situated on the form on which we collect your data.
The secondary purpose which we believe you should reasonably expect might include disclosure to maintenance personnel or other third-party contractors (including outsourced and cloud service providers) who may be unable to avoid accessing personal information in the course of providing technical or other support services to our company. Examples of disclosures may include disclosures to:
We may also use the information that we collected about you:
We may combine this information with information you give to us and information we collect about you. We may use this information and the combined information for the purposes set out above (depending on the type of information we receive).
We use all of the information we have, as stated in this policy, to help us provide and support our Services. We are able to deliver our Services, personalise content, and make suggestions for you by using this information to understand how you use and interact with our site and Services.
We may provide business partners with information about the reach and effectiveness of their advertising without providing information that personally identifies you, or if we have aggregated the information so that it does not personally identify you, for example, we may tell business partners how many people viewed a certain page on our site, or provide non-personally identifying demographic information to business partners to help them understand their audience or customers.
We may disclose your personal information to any of our related or affiliated bodies, which means our subsidiaries, our ultimate holding company and its subsidiaries, or any other individual or organisation (“Person”) who directly or indirectly controls, is controlled by, or is under direct or indirect common control with, us, and includes any Person in like relation to a related body. A Person is deemed to control another Person if such person possesses, directly or indirectly, the power to direct or cause the direction of the management and policies of such other Person, whether through the ownership of voting securities, by contract or otherwise.
We may share your information with selected third parties including:
The storage of your personal information is a priority of Share Prices and we ensure that your information will remains safe and secure at all times.
Share Prices has appointed both a physical (hands on) Privacy Officer and an internal IT specialist that focus on all the security aspects required to ensure your data remains secure.
At Share Prices we will store personal information locally, and on cloud hosted applications, some of which may be located overseas or on virtually hosted clouds.
Share Prices has taken adequate precautions to ensure that we will protect your personal information from any unauthorised access, modifications, deletions, misuse or loss by enforcing the latest internet security technologies and firewalls along with extra building security features fitted at the physical locations of any local data storage.
Share Prices also provides thorough internal training for all staff that have access to any personal information.
In addition, it is possible that we, or our subcontractors, will utilise cloud technology in connection with the storage of personal information, and it is possible that this may result in off-shore storage.
It is not practicable for us to specify in advance the location of every service provider with whom we deal. It is possible that information will be transferred to a jurisdiction where you will not be able to seek redress under the Privacy Act and that does not have an equivalent level of data protection as Australia. If you have any concerns regarding the transfer of your personal information overseas please contact us using the details provided below.
Please note that despite all the security protocols and security services employ to protect your information, there are no guarantees that future technologies such as hackers or computer-based virus may access our stored information in the future despite our ongoing efforts to ensure our database security remains intact.
In accordance with the Privacy Act, this policy does not apply to our acts and practices directly related to a current or former employment relationship between us and an employee, or to an employee record held by us relating to the employee.
The Australian Privacy Principles give you the right to access information held about you. Your right of access can be exercised in accordance with those principles and the Privacy Act.
There is no set fee for requesting access to your personal information.
We will take all reasonable steps to correct any information you find inaccurate.
Should we deny access and or refuse to correct your personal information, we will provide you with reasons that will be based on the grounds provided by the Privacy Act. All requests for access to personal information should be made via e-mail to email@example.com or by mail to the Privacy Officer, Level 27, 25 Bligh Street, Sydney Australia NSW, Australia 2000.
Although we take all reasonable steps to ensure that all your personal information that we collect is, accurate, complete and up-to-date, sometimes information is still missed – this can be easily rectified.
If you consider that the information which we hold about you is inaccurate, out of date, incomplete, irrelevant or misleading, we will take reasonable steps, consistent with our obligations under the Privacy Act, to correct that information if you so request. We will respond to all requests for access and/or correction within a reasonable time.
Please contact us at firstname.lastname@example.org or by mail to the Privacy Officer, Level 27, 25 Bligh Street, Sydney Australia NSW, Australia 2000.
Please note that Share Prices will contact you to provide you with information about the products and services you directly enquired about and other products and services that we, our related entities or our affiliated companies think may be of interest to you.
We may also re-advertise our products and services to you when you visit other websites via the use of any stored cookies that you may have accepted from us in the past.
You may “opt-out” from receiving communications from us or from third parties that send communications to you in accordance with this Policy.
You have the right to remove, edit or ask us not to process your personal data for any marketing purposes.
We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes.
You can also exercise the right at any time by contacting us at Customer Service or by using the ‘unsubscribe’ facility on the electronic communication with you.
Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
If you do not want to receive further marketing or promotions from us or our related companies or our advertisers/marketing partners, please contact us on 1300 123 345 or contact us at email: email@example.com
The Share Prices website does contain many hyperlinks links to other websites for you to access.
The operators of those other sites may not be the same as ours and you should refer to their own privacy policies as they will differ.
We place a high priority on effectively dealing with any complaints you might have about breach of your privacy. We insist that complaints about breaches of the Privacy Act and the Australia Privacy Principles are made or confirmed in writing so that we can be sure about the details of the complaint. Generally, we will only accept complaints from an individual who believes an act or practice of us has interfered with their privacy and may have breached one of the Australian Privacy Principles.
Our Privacy Officer will normally deal with privacy complaints. If the Privacy Officer is involved in the conduct the complaint is about, the complaint will be dealt with by an alternative officer appointed by us who was not involved in the complaint.
After we have completed our enquiries, we will contact the complainant, usually in writing, to advise the outcome and invite a response to our conclusions about the complaint. If a response is received, we will assess it and advise if we have changed our view.
If the complainant is unsatisfied with the outcome, we will advise further options including, if appropriate, review by the Privacy Commissioner within the Office of the Australian Information Commissioner.
If you have a complaint about the way in which we have handled a privacy issue, you may contact us at: firstname.lastname@example.org or via another option below.
If you are not satisfied with the process of making a complaint to our Privacy Officer you may make a complaint to the Office of the Australian Information Commissioner at: GPO Box 5218, Sydney NSW 2001 Email: email@example.com Telephone: 1300 363 992.
You may alternatively contact our External Disputes Resolution scheme, which is the Australian Financial Complaints Authority Limited (AFCA), who can be contacted at: GPO Box 3, Melbourne Victoria 2001 Email: firstname.lastname@example.org
Telephone: 1800 931 678.
Permission to use our website and its services is conditional upon your agreement and acceptance of the terms and conditions (see Terms and Conditions).
From time to time, we may change our policy on how we handle personal information or the types of personal information which we hold. Any changes to our policy will be published on our website.
You may obtain a free copy of our current policy from our website or by contacting us on the details below. It is your responsibility to check the website from time to time in order to determine whether there have been any changes.
Email: members@ email@example.com
Address: Level 27, 25 Bligh Street, Sydney Australia NSW, Australia 2000.
Phone: 1300 123 345
Alternatively, please visit our Share Prices website contact section.